My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. You can also check for a loose cable as not all properties have a socket. The top “capped” one is marked FM & has been disused since cable went digital. i dont have the box on the wall that you need to plug it into - 5040054. Plug the cables into the Hub. #12. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. . ago Sometimes you will get a random cable sticking out of a wall with no isolator. I'm sorry to hear you're having these. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. so. Browse Virgin Media Virgin. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Switched. If it is a loose cable only, you will need one of these to connect the Quickstart cable. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Browse Virgin Media Virgin Media Community. . Learn more. You. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. Wall Socket. Very Insightful. Hi there @vmcusto1, welcome to our forum and thanks for your post. . The block box on second picture is an amplifier for terrestrial TV. QuickStart, set up and connections. Account - Cable. This will not affect your broadband connection. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. Learn more. Call the Pre-installation and delivery team on 0800 052 1734. The new Stream box will connect wirelessly to the internet. Account - Mobile. on 27-10-2022 09:24. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Turn on and get connected. Any help much appreciated, could a mod please help? 0 Kudos Reply. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. It blamed a “technical glitch” and has offered £90 for the. Learn more. charleykate10. locate your external wall mounted omnibox and trace where the cables from it enter into your property. 2: Seeker. Post up some photos of the connection boxes. 24-03-2021 05:06 PM. The new cables from your Quick Start kit will be push fit. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Problem solved? Click to mark as a Helpful Answer,. Socket should be on the underside. Browse Virgin Media Virgin Media. Explain what needs to be done and book an engineer visit. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please allow me to send you a PM so I can look into this further for you. kkd1. Networking and WiFi. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. There are two outputs from here (the two connectors that are close together on the white box). While doing that. There are multiple different branded wall boxes inside our flat but none. Account - Mobile. Getting Connected with Virgin Media is easy when you have a wall socket. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. We would like to show you a description here but the site won’t allow us. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Hi @Bannie1 . Picture above. on 21-08-2023 20:36. I have received my quick start-up kit. So yes, following many takeovers, this is now your Virgin Media connection. 2: Internet connection, via your homehub, for all online functions. Account - Cable. My order is p. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Account - Cable. Security matters. This is designed to push over the existing screw connector the outlet has. Awful first impressions of Virgin Media. --. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Manage Your Account. Client62. Virgin Media; My Virgin Media; Shop; Help;. My Virgin. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. My Virgin Media App. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. --. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The UK isn’t the first country to make this move. I am trying to set up our wifi. You’ll need an adapter to get your fibre landline service up and running. . The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Options. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Virgin Mobile. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. One of them was Telewest. If it’s damaged or not working correctly, it could be causing. Thank you for the tel no. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Hello, I just moved in my new flat and I received the QuickStart installation package today. Account - Mobile. Virgin Media; My Virgin Media;. How to cancel your Virgin Media contract. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I don't have a virgin media wall socket and this is stressing me out. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. It is possible to re-enable the existing sockets with this CV21 upgrade. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. . However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I don't work for Virgin Media. The technician visited a. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. You may need to use the. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. We would like to show you a description here but the site won’t allow us. You can purchase a mobile internet dongle from a number of UK networks. But I have actually managed to get through to the technical team over chat. But I have actually managed to get through to the technical team over chat. 3. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Networking and WiFiNo virgin media wall socket. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Mark as New; Bookmark. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Speed2: Seeker. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. If there is any old wiring or coaxial cable, this can be removed but possibly. Stay safe online. Account - Cable. Account - Mobile. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The package was delivered but there is no wall socket for me to plug into. 0 hub but i have a small problem. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge. A master socket is the main socket for the phone line in your home, not an extension socket. Can someone please help me! Thank you, Tom. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. on a domestic hub you look at the values thus. Choose the best spot for your wifi hub. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. It is actually a VM box but a very old one, even though it was still in use just over a month ago. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. 168. 0 Kudos Reply. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. . com Options. Please I need an Engineer as I need internet for my work, I am so frustrated right now. SpeedDamaged Wall socket. Account - Cable. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The phone number doesn't connect you. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. No, any cables within the house can be touched as much as the householder wants to touch them. All forum topics; Previous topic; Next topic; 1 REPLY 1. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. It is really quite simple. Online chat: You should see the option to start a chat on Virgin Media's website. Learn more. Faderera2610. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Got my package today and there is an isolated cabled with it but I don't have the wall socket. Manage Your Account. Ultrafast Broadband. I'm a Very Insightful Person, I'm here to share knowledge. Stay safe online. VM BB TV Landline. All forum topics. Bit unsure of how to fix it - 5309810. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I moved house with my family and we wanted to move to Virgin Media. Vonage 2nd line. See where this Helpful. Got my virgin media self install kit but I don't have a virgin socket. Tudor. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Account - Cable. I don't seem to have a virgin media socket. My Virgin Media App. For a wires-free alternative, you could use a cordless phone setup. Browse Virgin Media Virgin Media Community. My Virgin Media App. Switched On Families. Dave. . Virgin Media; My Virgin Media; Shop; Help;. AnthonyRaw1986. See full list on itblogpros. I don't work for Virgin Media. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Networking and WiFi. I ordered a broadband only package because it said I could self install the kit. Account - Cable. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. QuickStart, set up and connections. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. It is surface clipped usually. Do I need an adaptor to make this work? - 5203754. When I proceeded to set up my Hub 3 I quickly realised that. A TV360 box requires 3 connections. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 3: HDMI to your TV. I have also checked outside and there is no box either on my property or on my boundary wall. You can also visit our page on how to book an engineer to learn more. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. Turn on and start the hub. We've taken the front of the box off and inside there is an isolator but nothing else. Just joined. You’ll also find straightforward tests that’ll check for faults on your own phone line. Virgin offers self-install to properties that have recently had a service. Hi. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I have signed up as a new user for Virgin Fibre. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. The problem is the Hub is in my Study and the - 4964746. I'm here to share knowledge, I don't work for Virgin Media. signed up and was given the option of self installation. QuickStart, set up and connections. . The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). The phone number doesn't connect you. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. All the wall sockets I can see are for BT. Both can be found in the email that was. Browse Virgin Media Virgin Media Community. Options. Socket should be on the underside. I received a Quickstart kit, but I don't have the Virgin Media socket. Virgin Media; My Virgin Media; Shop; Help;. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. jpeg File size: 143. I’m a new Virgin customer, and the previous occupants used a different provider. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Connect the Hub’s power cable with the blue tab. Account - Mobile. Customer since 1993. Select the correct HDMI input for your box. Back a step. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Options. those who. SpeedActive Member. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Browse. I tried calling for an - 5370472. Need to contact Virgin Media Customer. . Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Is it possible that part of the cable from the previous user h. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 1: Co-ax cable carrying live broadcast TV channels. I have been given other details for the account such as the account number/area code and. Due to the nature of our network, connectivity can vary from property to property. . Solved: Hello, ive tried calling and cant get through to book and engineer. which resolved the problem, surprise surprise!). Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). . Follow the instructions on screen to finish your setup. We have tried plugging it into the only box we found it would fit but no luck. The box and cables may have been removed by the previous occupiers. Don’t have virgin media wall socket. i opted for the self install, however on inspection we - 5180915. My home burglar alarm is linked to the home telephone line too. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. Hi there. . I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I wanted to check with people on here before trying to get an engineer in, just. Reply. Re: Wall socket. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. If your not a virgin media customer then nothing. I don't work for Virgin Media. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. Part 1 when you activate The Signal. Learn more. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. cable from wall. Manage Your Account. . on 17-12-2022 10:39. But this is provided you already have an undamaged Virgin Media socket. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Placed an order and the lady said we were eligible for quick start self installation. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. If I couldn't get the proper wall socket, the internet is not going to be set up su. We would like to show you a description here but the site won’t allow us. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Also there will be an external, often brown, omnibox. My Virgin Media App. Tuning in. Please help. 2) The current location of your Hub. Look for an omnibox on the outside of your property and try and trace the cable. When I proceeded to set up my Hub 3 I quickly realised that. I was never asked if I had a wall box. Turn on and get connected. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Thanks We're here to help. Phone line - 5 mins. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. However, I have not received any emails re. Red light means a connection issue. Manage Your Account. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Or wait here a day or two for a VM Mod to pick this up. The wall socket is - 5109379. Explain what needs to be done and book an engineer visit. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). No virgin media wall socket in QuickStart,. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on 0800 052 1734. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. Account - Mobile. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 4. Sign in to My Virgin Media a. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. Unfortunately we don't use the Openreach master sockets as they are BT only. The wall socket is - 5109379. . My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The box and cables may have been removed by the previous occupiers. Go to solution. Please read the FAQ's QuickStart, set up and connections. Turn on and start the Box. I don't work for Virgin Media. Manage Your Account. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Tech Chatter. Virgin Media; My Virgin Media; Shop; Help;. AnthonyRaw1986. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. This is designed to push over the existing screw connector the outlet has. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. 3 minutes ago. Virgin Media; My Virgin Media; Shop;. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Mobile. Sorry to hear that you're having issues with your installation at this time. Options. But. . How long will the QuickStart installation take me? WiFi Hub - 30 mins. I think it’s something like £5-£8 per day that your services aren’t on.